tech support issue of the month!
#1
tech support issue of the month!
"I restarted my machine, and it says no signal"
"i'll come by"
i walked to her desk and pressed power
"what was wrong?"
"it was off. i pressed power"
"why?"
"because you shut down"
she proceeded to argue that she restarted, not shut down... i just left.
"i'll come by"
i walked to her desk and pressed power
"what was wrong?"
"it was off. i pressed power"
"why?"
"because you shut down"
she proceeded to argue that she restarted, not shut down... i just left.
#2
Re: tech support issue of the month!
Originally posted by Bruce Fee
"I restarted my machine, and it says no signal"
"i'll come by"
i walked to her desk and pressed power
"what was wrong?"
"it was off. i pressed power"
"why?"
"because you shut down"
she proceeded to argue that she restarted, not shut down... i just left.
"I restarted my machine, and it says no signal"
"i'll come by"
i walked to her desk and pressed power
"what was wrong?"
"it was off. i pressed power"
"why?"
"because you shut down"
she proceeded to argue that she restarted, not shut down... i just left.
#6
if someone admits it, no worries.
i hate people who argue.
one sales guy was arguing with me, "if you can browse the internet, they can connect to our ftp server"
no
yes
no
yes
no
yes
"okay, you're right" and i started to laugh
i was gonna email him a tcpip protocol document
i hate people who argue.
one sales guy was arguing with me, "if you can browse the internet, they can connect to our ftp server"
no
yes
no
yes
no
yes
"okay, you're right" and i started to laugh
i was gonna email him a tcpip protocol document
#7
Originally posted by Bruce Fee
if someone admits it, no worries.
i hate people who argue.
one sales guy was arguing with me, "if you can browse the internet, they can connect to our ftp server"
no
yes
no
yes
no
yes
"okay, you're right" and i started to laugh
i was gonna email him a tcpip protocol document
if someone admits it, no worries.
i hate people who argue.
one sales guy was arguing with me, "if you can browse the internet, they can connect to our ftp server"
no
yes
no
yes
no
yes
"okay, you're right" and i started to laugh
i was gonna email him a tcpip protocol document
Haha, I feel sorry for you dude. LoL
#10
Originally posted by hdave
i get a lot of stupid things at my work too, but its all cool. they dont know much about computers so its all good.
i get a lot of stupid things at my work too, but its all cool. they dont know much about computers so its all good.
if you are stupid, but nice, then i understand.
if you are smart, but rude, cool.
you cannot be both.
#12
At this point I will gladly take a problem like that. Yes its annoying but its a simple fix and then you can go on with the rest of the day. I used to be all friendly and go over to peoples computers and fix everything, now if I can I just do it over the phone.
#14
HAHHA... what are the reactions like when you say 'the user' is the problem?
it baffles me how some people can work on a computer everyday for 8 hours and have been working on one for YEARS, and still have no fvcking idea how to use the damn thing
it baffles me how some people can work on a computer everyday for 8 hours and have been working on one for YEARS, and still have no fvcking idea how to use the damn thing
#15
there is the cheesy comment "the problem is between the monitor and the chair"
i've said that to the HR lady.
she just looked at me puzzled, I laughed, and then helped her out.
usually when i say "it worked before you broke it" or "you did it" users tend to say "i didn't touch anything" i do it all in jest, even though they really did 'break' it.. if they didn't touch anything then i guess they hadn't been working all day?
everyone is restricted here, so tech support is usually something stupid. most people never need it.. .maybe once or twice since i've been here and it's been like "how do i use pivot tables in excel?"
"good question" i usually go over and try and figure it out with them.
it's just a few dumb dumb users.. i have no idea how they have the capacity to drive a car, yet don't know they need to click on the up arrow in outlook to check new mail.
i've said that to the HR lady.
she just looked at me puzzled, I laughed, and then helped her out.
usually when i say "it worked before you broke it" or "you did it" users tend to say "i didn't touch anything" i do it all in jest, even though they really did 'break' it.. if they didn't touch anything then i guess they hadn't been working all day?
everyone is restricted here, so tech support is usually something stupid. most people never need it.. .maybe once or twice since i've been here and it's been like "how do i use pivot tables in excel?"
"good question" i usually go over and try and figure it out with them.
it's just a few dumb dumb users.. i have no idea how they have the capacity to drive a car, yet don't know they need to click on the up arrow in outlook to check new mail.
#17
Originally posted by Bruce Fee
there is the cheesy comment "the problem is between the monitor and the chair"
i've said that to the HR lady.
she just looked at me puzzled, I laughed, and then helped her out.
usually when i say "it worked before you broke it" or "you did it" users tend to say "i didn't touch anything" i do it all in jest, even though they really did 'break' it.. if they didn't touch anything then i guess they hadn't been working all day?
everyone is restricted here, so tech support is usually something stupid. most people never need it.. .maybe once or twice since i've been here and it's been like "how do i use pivot tables in excel?"
"good question" i usually go over and try and figure it out with them.
it's just a few dumb dumb users.. i have no idea how they have the capacity to drive a car, yet don't know they need to click on the up arrow in outlook to check new mail.
there is the cheesy comment "the problem is between the monitor and the chair"
i've said that to the HR lady.
she just looked at me puzzled, I laughed, and then helped her out.
usually when i say "it worked before you broke it" or "you did it" users tend to say "i didn't touch anything" i do it all in jest, even though they really did 'break' it.. if they didn't touch anything then i guess they hadn't been working all day?
everyone is restricted here, so tech support is usually something stupid. most people never need it.. .maybe once or twice since i've been here and it's been like "how do i use pivot tables in excel?"
"good question" i usually go over and try and figure it out with them.
it's just a few dumb dumb users.. i have no idea how they have the capacity to drive a car, yet don't know they need to click on the up arrow in outlook to check new mail.
same as the people i work with.
did you notice IT people are seriously the biggest nerds?
the people i work with argue over stupid things and are lazy and weak as hell.
as400 sucks
win2k vs winxp
etc..
its so annoying to work with them, and theres no such thing as a hot b*tch in IT. and i get yelled at for everything cuz it "can damage our equipment"
#18
Originally posted by SilverSiG
HAHHA... what are the reactions like when you say 'the user' is the problem?
it baffles me ...how to use the damn thing
HAHHA... what are the reactions like when you say 'the user' is the problem?
it baffles me ...how to use the damn thing
Then you won't get stabbed by the IT knife guy.
#19
Originally posted by hdave
same as the people i work with.
did you notice IT people are seriously the biggest nerds?
the people i work with argue over stupid things and are lazy and weak as hell.
as400 sucks
win2k vs winxp
etc..
its so annoying to work with them, and theres no such thing as a hot b*tch in IT. and i get yelled at for everything cuz it "can damage our equipment"
same as the people i work with.
did you notice IT people are seriously the biggest nerds?
the people i work with argue over stupid things and are lazy and weak as hell.
as400 sucks
win2k vs winxp
etc..
its so annoying to work with them, and theres no such thing as a hot b*tch in IT. and i get yelled at for everything cuz it "can damage our equipment"
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