Originally Posted by Robb (Post 1446258)

Well my complaint(s) worked ! I spoke with a higher ranked person, and my stuff is in the mail. :)
I told them that my complaints made the internet on this site as well as others.... they said have a nice day hung up on me..


heres what I bought

Tool Cache - Cleaning Brush Set - 51275 - Home Depot Canada

http://www.homedepot.ca/wcsstore/Hom...b777bf65_4.jpg

Originally Posted by Robb (Post 1446222)

Today I called Home Depot to order a cleaning/detailing brush kit for $6.98 + $5 shipping.
The product is only available online.
I gave the phone rep my credit card number and he told me that the system couldnt accept it.. I said why not ? He said that the system thinks it may be a fraud.
I said WTF ? That's an insult ! What the hell ? I tried another credit card and it too did not go through.. So I tried a family members credit card, and it did not go through either ! So now they say that I'm gonna have to be put on a 'safe list' and be called back by someone !

Now I am pissed ! I let them really have it ! I did not want to be called back by customer service reps, I wanted to order my product ! Who could do this for me ??? They said there is nothing they could do ! I said this is a bunch of bull, do you not a agree ??
I asked them if the call was recorded, and he said yes.. (oh boy this is gonna be good)... :twisted:

So now I am giving them 20 minutes of my 2 cents telling them that thier ordering policies are a joke and insulting ! I really let them have it ! I dont care how rich Home Depot is !! This is absolutely silly ! Not only can I not buy this product in the Home Depot stores, now I am having difficulty ordering it through their website !! :mad: What kind of operation do these idiots run ??
It's a total and utter joke..

So now I am waiting for their call back (within 4 hours) after being put on a 'safe list'..

Originally Posted by jaebreezie (Post 1446546)

You lost your mind for no reason. Loosen your panties, you lost 20mins of your life over nothing

Originally Posted by Robb (Post 1446222)

I gave the phone rep my credit card number and he told me that the system couldnt accept it.. I said why not ? He said that the system thinks it may be a fraud.
I said WTF ? That's an insult ! What the hell ? I tried another credit card and it too did not go through.. So I tried a family members credit card, and it did not go through either !

Originally Posted by jaebreezie (Post 1446546)

Dude, random credit cards get flagged all the time.... This happend to me with another retail company. All you had to do was hang up and call your CC company, they can easily sort it out for you. They took about 10mins to get me confirmed to make a purchase.

Originally Posted by jaebreezie (Post 1446622)

cause once you get flagged for a card, basically , the retailer won't try another card. They just tell you they don't work. In stores I use to manage, it's policy to not accept any other cards as soon as the first one comes up as flagged.