drunkinpublic

they checked the ball joints right? the upper ball joints? if they are looking there they can see the inner sidewall of the tire


and they may not have removed the wheel... but loose lug nuts affect alignment.... so they didn't do a proper alignment or check for safety...


that said i've been there a few times and always had good experiances but the customer is always right, think how much trouble they'd be in right now if those lug nuts were just a bit looser and the wheel fell off

punkindrublic

weird i dont even remember logging into that account

imported_kane2k

Well I just got off the phone with Andrew and Pete at Wheel and Tire Zone.

According to Pete, I didn't stress enough that the safety of my car was important to me for them to do anything about it. I should have used words like "prime concern" and "really worried" about safety. So his defence was that getting your car checked out to see if it's unsafe is a matter of semantics. He did apologize for missing the wheel bulge however. He was convinced that there was "nothing he could do to make me happy" and put me back on to Andrew, who i haven't had the pleasure of dealing with since yesterday.

Andrew called me a liar, due to the content of my posts here, all of which can be backed up with the receipts that I have. I informed him that I had not posted anything negative about Wheel and Tire Zone until I had given him an opportunity to correct the situation and his reply was "whatever". He informed me that I was not going to get any of my money back, specifically because I had lost him business by posting the details of our complete business transaction here.

So all in all, I went into Wheel and Tire Zone with a car that was damaged and asked them to check if it was unsafe and do an alignment. They returned me an unsafe, but properly aligned, car which I took to a different shop who then pointed out the 3 problems as stated above. I went back to them and asked them to rectify the situation on Monday, the response was that I was not entitled to any compensation. I then posted my account here for everyone to check out since I thought you guys might want to know how this particular company deals with unsatisfied customers. gatherer then put me in touch with a contact of his at the company who I talked to about the incident and he was not able to compensate me in any way. He then passed me off to the person i was originally dealing with, who called me a liar based on what I've posted here, and then informed me that if I wanted to continue in the hopes of getting any compensation that I would have to take him to court.

Am I completely out to lunch here or does anyone else think that just maybe I wasn't treated properly?

imported_gatherer

I have not recieved any sponsorship money from them. Official word from wheel and tire zone (since I'm posting from here now) is that they do not sponsor individuals and only sponsor entire racing series. (meaning the cars in that series run the wheel and tire decals)

I was here when they were speaking to Kane2k on the phone. I think if this does become a matter in front of the courts it will make for a very quick case. I'm surprised that Wheel and tire zone has shown enough control not to sue for slander.

punkindrublic

what slander? it was a recolection of the truth i'm 99% sure kane2k didn't intentionally loosen his lugs to blame it on wheel and tire zone... if i ran a shop and somebody told me they just smoked a curb i would take it upon myself to make sure nothing was damaged aside from the alignment... i mean thats just common sense

i dont understand why it is that hard to them to admit they screwed up... they should have heard kane2k's story and without hessitation offered to help fix... obviously not give a new rim if it was bent that badly but even just a free alignment or deal on a new set up rims/tires or something... that would show they stand behind there service

imported_kane2k

Exactly punk. Exactly. Offer me anything. They didn't even offer me a coupon. They just told me that they felt that they had no responsibility for the situation and that I had gotten my alignment and not been charged for not getting my car checked out. The fact that they handed me back an unsafe car doesn't seem to bother them at all, at least they have not admitted that to me.

gatherer, why are you still posting in this? Nobody actually still thinks you're impartial on this matter, especially with that slander comment. If the guys at WTZ want to make their opinion known signup is free here and would only take a minute. Surely they don't need you to make their case for them. They could explain their side of the story completely and answer any questions potential future customers might have about their customer service policies.

imported_gatherer

then alignments would cost 200 dollars or more and they'd be booked solid for the next 2 years... seriously there is not a signle time i can recall where I've been in there and not heard someone ask for an alginment because they have smoked the curb or hit a pot hole....

imported_audiophilia

Been there twice. Great location. Great products.

Shame, then, that the salespeople creeped me out both times. Never again!

imported_kane2k

gatherer, wow, that sounds like the exact same line that Andrew gave me. What a surprise that it came from you, is he standing there beside you now? Stop being a shill, it's embarrassing to watch you parrot someone elses words.

punkindrublic

that may be true... but it doesn't justify risking the lives of there customers does it?

i mean like i said before what would've happened if kane2k was driving home from wheel and tire zone and he lost that wheel and smashed up his car or smoked a pedestrian??

imported_gatherer

Well I continue to post because I have one final rant to put down.

(after this I'm done with this topic)

This rant has nothing to do with wheel and tire zone but instead will focus on the result this thread has had.

We live in a age where the web board and the computer and internet combine to give people access to information. This access can allow for information to flow quickly to those requesting it. however at the same time it allows for dis-information to be just as quickly ******. I have seen in my time here numurous companies slammed on this board. To the best of my knowledge not once has someone from this site taken the time to look into slams like this and get the companies persective. If they have they most likely were met with the same resistance I have today.

When I saw this thread I didn't out right say Kane2k was lying, I have no proof of that, and still don't. However what I did do was send an email to the company and ask them for an offical response I wanted to know what their side of the story was. This is because there are always 2 sides to every story. I'm not going to post up the whole wheel and tire zone written story as sent to me simply because it can then be taken as my view of the story.

There are always two sides to this and most of you never realize the consequences of your posts on this board. Most of you write it off by saying "this is the internet not real life who cares what's said on here?" The reality escapes you. You fail to realize that the internet while not real is still a powerful force of information propagation. gathering information is what I do well. I believe in this case I have heard more of the stroy then anyone else here. You could try to argue that you've heard of wheel and tire zones position through me, however thats like trying to get air into your engine through a dirty air filter. you have to do your own research and come to your own conclusions.

Below is a list of events as I've figured them out, both from what I've read of Kane2k's report on here, what wheel and tire zone has personally told me and finally the one side of the phone conversation between Wheel and tire zone and Kane2k while i was at wheel and tire zone.

1) Kane2k smacks a curb on a sunday August 1st 2004

2) Kane2k takes car to wheel and tire zone (2 days later August 3rd) and as far as I can tell says "I hit a curb I need an alignment I think my car is unsafe"
(not an exact quote but I figure thats as close to the truth as I can figure out)

3) wheel and tire zone does an alginment after checking ball joints and tie rod ends (parts of the car that would make it unsafe) they do not touch the wheel lugs or remove the wheel

4) Kane2k gets car back and while on Eglinton (which is the street wheel and tire zone is on) Notices that there is a vibration coming from the front somewhere.

5) still well within the "turn around and head back because something ain't right area" Kane2k continues on home.

6) kane2k asks us for advice in the following thread:

http://www.torontocivics.com/tccforu...threadid=59645

the wording of his question is as follows:

I left intact so that no one can say I tok something out of context it's all there. in it he states "Just got back from getting an alignment and the car is driveable but has a couple of issues that need to be fixed." This statement in and of itself seems to indicate that he knows it isn't the alginment that caused the issue and if we look further along he suspects something has come loose because now the wheels are straight and there is no load on them. further off he suspects a CV joint or something like that that would not have been broke by an alignment.

7) he waits till wednesday to see what we have to say. common point to lok at in that thread: wheel bearing. This is another item that is not checked by a safety check of the suspension during an alignment. AT ANY SHOP (I challenge you all to prove me wrong)

8) Kane2k takes it to 427 autocollision where they claim (according to him I haven't had time to phone them up and ask) that the wheel was bent and that there was a bulge on the inside tire. Also they claim the wheel bearing was shot. (ohhh look we were all right big pat on the back TCC guys)

9) Kane2k tries to get his money back from wheel and tire zone

10) Wheel and tire zone refuse claiming they did the alginment and checked the safety items on the suspension (ball joints and tie rod ends) they also claim that the wheels were never removed.

11) Kane2k posts up a long winded story of being screwed over on an alignment, which was performed correct based on the parts of the telephone conversation I heard today. adn has the nerve to infer I make bad references based on this.

cut to me leaving today. I was informed by Andrew that no TCC board member will recieve alignments from his shop (wheel and tire zone) personally I don't really care I have a great relationship with wheel and tire zone and would take my car to them before going anywhere else. I became so vocally involved only because my name was included on the original post. I only hunted down as much of the whole story as I could because of that. And this is the version of events as I've been able to gather.

Basically guys bashing of shops on this board and everyone just standing behind the person that started the post will only result in all shops shying away from Toronto Civic club cars. this is something that I posted in the discussion groups in the members lounge as something I wanted to see stop. While I completely agree with freedom of speech, there is often no way of finding out the shops side of the story which I have found with this case to be completely different. I personally as a member of TCC don't want to walk into a shop to find out what they are about and be told that because of TCC stickers on my car they can't accept the risk of working on my car. The club has just lost one of the cheaper places for lower civics to go to for one of the best alignments in the city. This doesn't affect me, but it does affect everyone of you. if you have TCC stickers on your car you will be turned away, not because they can't do the work but because they don't want to.

Once again it's sad to see another shop refuse TCC cars because of what someone says on the board that doesn't completely show the whole picture. Yes wheel and tire zone if they wanted can sign up and post all they want. however they are in the business of selling wheels and tires and other services and don't have the time to be defending themselves, and don't need to try and "save" any potential customers by doing so.

once again I wonder about this place.

BOND007

BLAH BLAH BLAH ....
ONE UPSET CUSTOMER ...
ONE PERSON TRYING TO DEAL WITH IT THAT HAS NOTHING TO DO WITH IT .....


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