partsource sold me the wrong part, tranny messed... I NEED HELP HERE
08-Feb-2007, 09:13 AM
#1
Registered User
Thread Starter
Join Date: Apr 2005
Location: mississauga
Posts: 1,607
partsource sold me the wrong part, tranny messed... I NEED HELP HERE
ok, so partsource sold me a driver's side axle seal we got it, put it in and then my tranny starts going crazy popping out of 5th here and there and whatever... anyway, we find its low on oil... figured it out and fixed it... the inside part of the seal was a little too big and it wasn't sealing around the intermediate shaft properly and all the oil leaked out. now the seal sits in the transmission fine and you wouldn't know the diff and when the shaft is put it, it pressed up against the seal and you could never tell the difference.
now, my tranny is messed making all sorts of weird noises and is a little diff to get into gear and im pretty sure my bearings are close to toasted...
so i am talking to the manager there at the winston churchill location and he ordered a seal in from honda to compare and he told me this morning that the seals are defintiely diff and that their system is incorrect. its not that they handed me the wrong one, but that their computer system that designates what part is for what dep on the make/model/year of the car is wrong.
now, i don't know where the fault is if its their computer's fault when it was originally programmed or is it that they are selling inerior parts? he told me it is my mechanics fault for not matching up the seals properly before installing it...
now, i assume you would match everything up when you are looking for something to fit, but when you order a new part and the outside of iti sits in the trasmisison perfectly... well, once its all going back together you just put the shaft in and call it a day.
i may be wrong here, but i don't think they are in the right to say its my mechanics fault.
now, my tranny is messed making all sorts of weird noises and is a little diff to get into gear and im pretty sure my bearings are close to toasted...
so i am talking to the manager there at the winston churchill location and he ordered a seal in from honda to compare and he told me this morning that the seals are defintiely diff and that their system is incorrect. its not that they handed me the wrong one, but that their computer system that designates what part is for what dep on the make/model/year of the car is wrong.
now, i don't know where the fault is if its their computer's fault when it was originally programmed or is it that they are selling inerior parts? he told me it is my mechanics fault for not matching up the seals properly before installing it...
now, i assume you would match everything up when you are looking for something to fit, but when you order a new part and the outside of iti sits in the trasmisison perfectly... well, once its all going back together you just put the shaft in and call it a day.
i may be wrong here, but i don't think they are in the right to say its my mechanics fault.
08-Feb-2007, 09:34 AM
#3
Registered User
Join Date: Jan 2003
Location: on a race track
Posts: 17,846
I've replaced axle seals before .. I've always taken out the seal I wish to replace and compare with the seal going in to make sure it's the right one ... I guess it's force of habit or something but if the new part doesn't look like the old part then there's a problem that needs to be addressed.
Now I also use honda parts to reduce the chance I get given the wrong thing
Now I also use honda parts to reduce the chance I get given the wrong thing
08-Feb-2007, 11:16 AM
#6
Senior Member
Join Date: Mar 2005
Posts: 6,176
so you went with an aftermarket seal? and it was 100% OE?
All aftermarket stuff isn't excatly perfect, it's your job as the installer to examine the piece before putting it in, you just can't assume it's fine.
And how do you figure your bearings are toast because it pops out of gear??
All aftermarket stuff isn't excatly perfect, it's your job as the installer to examine the piece before putting it in, you just can't assume it's fine.
And how do you figure your bearings are toast because it pops out of gear??
08-Feb-2007, 12:27 PM
#8
Registered User
Join Date: Apr 2002
Location: Moon
Posts: 8,921
things like seals and gaskets should always be purchased from honda imo. its your fault for getting it aftermarket. its part sources fault for having a wrong item in the system, its the mechanics fault for installing it without checking. So its everyone's fault but all this could've been avoided if you went dealer in the first place. so your going to have to bite the bullet.
the only time a mechanic will gurantee their work is if they supplied the parts, if you supply it to them they will just install it since thats the only thing they are supposed to do be a labourer.
the only time a mechanic will gurantee their work is if they supplied the parts, if you supply it to them they will just install it since thats the only thing they are supposed to do be a labourer.
08-Feb-2007, 01:37 PM
#9
Registered User
Join Date: May 2004
Location: North York, Toronto-Downtown, London
Posts: 2,316
the mechanic is responsible for 1/2 and partsource for the other 1/2 because partsource had a system fault so they should give you whatever parts you need to fixed up the damage for free (or you should sue them for selling wrong parts even simply they never double check their system)
then if a mechanic is experience enough, they would match up the parts before installing, but your mechanic certainly is inexperience. because when i bought my balljoints, even if its bought from honda, rick @ RT still double check if its the right one and it aligns right before putting it on to prevent wasting labour and also messing other things up. that's what a mechanic with professionalism should do. not someone just slap on the part assuming its correct just because you bring them in.
so i say your mechanic is guilty of failing to double check parts before installing, he should be responsible for all the free labour. partsource for all the free parts
then if a mechanic is experience enough, they would match up the parts before installing, but your mechanic certainly is inexperience. because when i bought my balljoints, even if its bought from honda, rick @ RT still double check if its the right one and it aligns right before putting it on to prevent wasting labour and also messing other things up. that's what a mechanic with professionalism should do. not someone just slap on the part assuming its correct just because you bring them in.
so i say your mechanic is guilty of failing to double check parts before installing, he should be responsible for all the free labour. partsource for all the free parts
08-Feb-2007, 02:04 PM
#10
Registered User
Join Date: Mar 2004
Posts: 1,730
Originally posted by t_dot_SiR
the mechanic is responsible for 1/2 and partsource for the other 1/2 because partsource had a system fault so they should give you whatever parts you need to fixed up the damage for free (or you should sue them for selling wrong parts even simply they never double check their system)
then if a mechanic is experience enough, they would match up the parts before installing, but your mechanic certainly is inexperience. because when i bought my balljoints, even if its bought from honda, rick @ RT still double check if its the right one and it aligns right before putting it on to prevent wasting labour and also messing other things up. that's what a mechanic with professionalism should do. not someone just slap on the part assuming its correct just because you bring them in.
so i say your mechanic is guilty of failing to double check parts before installing, he should be responsible for all the free labour. partsource for all the free parts
the mechanic is responsible for 1/2 and partsource for the other 1/2 because partsource had a system fault so they should give you whatever parts you need to fixed up the damage for free (or you should sue them for selling wrong parts even simply they never double check their system)
then if a mechanic is experience enough, they would match up the parts before installing, but your mechanic certainly is inexperience. because when i bought my balljoints, even if its bought from honda, rick @ RT still double check if its the right one and it aligns right before putting it on to prevent wasting labour and also messing other things up. that's what a mechanic with professionalism should do. not someone just slap on the part assuming its correct just because you bring them in.
so i say your mechanic is guilty of failing to double check parts before installing, he should be responsible for all the free labour. partsource for all the free parts
they are selling him a seal, if it is incorrect, then they owe him a replacement. they are in no way providing a warranty that the seal will magically let him live in a utopia. they have no way of knowing what he will do with it, who will install it, or even if he knows what kind of transmission he has in his car, or whether he in fact owns a car at all.
their responsibility, including mistakes of any kind in providing the part, are limited to the cost of the service they provided for him: the seal
morally some of us may feel that this caused a chain of events, but legally they owe him nothing. technically he should be servicing his car by an authorized mechanic using oem parts if you read the manual, anything else is his risk
08-Feb-2007, 02:11 PM
#11
Registered User
Thread Starter
Join Date: Apr 2005
Location: mississauga
Posts: 1,607
Originally posted by chris_si98
And how do you figure your bearings are toast because it pops out of gear??
And how do you figure your bearings are toast because it pops out of gear??
the bearings i assume are toast when your car sounds like a boeing 747 taking off front inside your engine bay when you accelerate.
i talked to the district manager and he was like yeah our system is incorrect and after talking to the guy for a long time, he pushed it as being the mechanics fault for not double checking everything before fixing it. He eventually said that he would be willing to cover half the cost of the repairs and the shop should be responsible for the other half. I dunno, i guess it seems fair, but now there's still the shop side...
man, this sucks... i was thinking i should of gone to the dealer if only it wasn't a sunday.
08-Feb-2007, 02:21 PM
#12
good luck getting that "shop" to fix it, nevermind fix it for free.
I don't see how input, mainshaft or countershaft bearings being toast could cause the car to pop out of gear either.
I don't see how input, mainshaft or countershaft bearings being toast could cause the car to pop out of gear either.
08-Feb-2007, 02:54 PM
#13
Registered User
Thread Starter
Join Date: Apr 2005
Location: mississauga
Posts: 1,607
lol... i never said it popped out of gear cause of the bearings... i said the bearings went baad cause of no oil in the tranny...
and the popping out of fifth was cause of the low oil i believe or no oil.
and the popping out of fifth was cause of the low oil i believe or no oil.
08-Feb-2007, 05:42 PM
#15
Senior Member
Join Date: May 2003
Posts: 3,745
Originally posted by mikepasini
lol... i never said it popped out of gear cause of the bearings... i said the bearings went baad cause of no oil in the tranny...
and the popping out of fifth was cause of the low oil i believe or no oil.
lol... i never said it popped out of gear cause of the bearings... i said the bearings went baad cause of no oil in the tranny...
and the popping out of fifth was cause of the low oil i believe or no oil.
popping outta gear is from bent shift forks is it not? someone correct me if im wrong.....
08-Feb-2007, 06:58 PM
#17
Registered User
Thread Starter
Join Date: Apr 2005
Location: mississauga
Posts: 1,607
yeah, but now it doesnt do it... and iti wasn't all the time... it would do it one day... then not the fifth and only when i maintained the same rate of speed for like 5 mins it would... i mean like exactly 120 or 130 for 5 mins straight... going faster and slower it never would... so thats why i assumed pressure... its not doing it anymore ever since i put the fluid in... and it was happening often when i had no fluid... it was just something simple like that, im sure of it.
08-Feb-2007, 08:57 PM
#18
Registered User
Join Date: May 2004
Location: North York, Toronto-Downtown, London
Posts: 2,316
the shop is obviously not professional enough...
which mechanic wouldn't inspect a part before putting it on? plus if there is a size/gap difference, their experience should stop them from doing it already. i mean like, unless he is a newb, why wouldn't they stop to install it if its not right fitment?
i'm glad partsource is willing to pay half the repair, and i think the shop is responsible for half too...
its like a doctor, if they knew this kidney doesn't fit you, he should never start on the surgery, he can't do the transplant and then say "whoops i never knew it isn't for you" wtf is that...
which mechanic wouldn't inspect a part before putting it on? plus if there is a size/gap difference, their experience should stop them from doing it already. i mean like, unless he is a newb, why wouldn't they stop to install it if its not right fitment?
i'm glad partsource is willing to pay half the repair, and i think the shop is responsible for half too...
its like a doctor, if they knew this kidney doesn't fit you, he should never start on the surgery, he can't do the transplant and then say "whoops i never knew it isn't for you" wtf is that...
08-Feb-2007, 09:33 PM
#20
Senior Member
Join Date: Mar 2005
Posts: 6,176
Originally posted by t_dot_SiR
the shop is obviously not professional enough...
which mechanic wouldn't inspect a part before putting it on? plus if there is a size/gap difference, their experience should stop them from doing it already. i mean like, unless he is a newb, why wouldn't they stop to install it if its not right fitment?
i'm glad partsource is willing to pay half the repair, and i think the shop is responsible for half too...
its like a doctor, if they knew this kidney doesn't fit you, he should never start on the surgery, he can't do the transplant and then say "whoops i never knew it isn't for you" wtf is that...
the shop is obviously not professional enough...
which mechanic wouldn't inspect a part before putting it on? plus if there is a size/gap difference, their experience should stop them from doing it already. i mean like, unless he is a newb, why wouldn't they stop to install it if its not right fitment?
i'm glad partsource is willing to pay half the repair, and i think the shop is responsible for half too...
its like a doctor, if they knew this kidney doesn't fit you, he should never start on the surgery, he can't do the transplant and then say "whoops i never knew it isn't for you" wtf is that...
