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Need advice: Car ruined by AR & R Autobody

Old 22-May-2012, 02:48 PM
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a0d
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Need advice: Car ruined by AR & R Autobody

Please excuse the long read!! It's only long due to the extent of the situation.

Two weeks ago, I brought my car into AR & R Autobody for minor body work and full refinish on my EM2. I've had some negative experiences with autobody shops in the past, but this turned out to be one of the worst hack jobs I've ever seen in my life. (Yes, it's up there with that one 350Z incicent)

I bought my car with some minor imperfections, some parking lot scuffs and rusting rock chips, and made the decision to have them all repaired to make the car last longer.

I was hunting for quotes and found this shop advertising themselves on Kijiji (My mistake, I know) that claimed to have worked on hundreds of cars, provide top notch repair work with OEM quality finishes and satisfaction guarantee. Their portfolio consisted of some cars like supra, M3s and camaros, so I shot them a brief email.
After receiving a call from the owner a few weeks later, I brought my car in and they offered to fix my car up completely, with paint for $1500, which is although on the low end regarding prices, still within my budget. I figured it was "it's such basic and straight forward work, how badly can they screw up?"

On the day of drop off, we did the walk-around and I pointed out all the imperfections I wanted fixed: minor scuffs on the bottom of all 4 corners of the car, various rock chips and minor rust on hood and roof, fill in front lisence plate holes, and to pay particular attention to one very small rust spot on quarter due to a rock chip that's rusting.
I also specified to be very careful not to paint or get overspray on any of the moldings or weatherstripping, and also to mask out the bumper grille and foglight holes; an "OEM finish." After a couple minutes, he seemed to get tired of me pointing out things, and said "Don't worry, we'll thoroughly inspect the car before we start working on it"

I told him that I had some bad autobody experiences in the past and the owner even sat me down and assured me that they will do a good job because they value their reputation, even badmouthing the quality of some OEM finishes to express their supposed level of quality.

I left my car with them and payed the downpayment, and this is when the nightmare began:

-A little over a week later, owner calls me, and tells me it's ready for pickup the next day.
I arrange plans with a friend, and before heading out, I give the shop a call, where he then tells me that he's "leaving the shop due to an emergency," and I cannot pick up the car.
Sucks that I made my friend go out of the way to fit me into his schedule, but ---- happens..

-The next day, I call again. Owner tells me it's ready for pickup, so I arrange for my friend to bring me to the shop again. When we finally get there, the owner comes up and tells me that they missed shaving one of the lisence plate holes, and that the car is not ready for pickup.
At this point, I was annoyed.. couldn't you have at least given me a call to let me know?

-The day after, I call again, and the car is ready for pickup. My friend drives me down again, but the owner supposedly stepped out for a few minutes, and we ended up waiting 45 minutes for him to return to the shop. At this point, it was already getting dark, and I felt bad for wasting so much of my buddy's time.
They still had to rinse my car down in the back, and I made the big mistake of completing the payment before seeing my car, just so that we can get outta there ASAP.
When they brought my car out, the orange peel was evident, but the owner said that it wasnt complete, and that I had to bring the car back in 30 days for a water sand and buff... I've never heard of this in my life.

Regardless, I decided to go home and look over the car the next morning, when the sun is up... and that's when I realized what a horrific job they really did:

HORRIBLE HORRIBLE prep work and masking! Some parts of the body were over-masked peeling the new paint off, after removal

Massive amounts of orange peel everywhere, supposedly able to be wet-sanded away after 30 days

Emblems glued back on with muge amounts of silicone, which is peeling paint off when I try to remove it. "civic" emblem is bent and applied crooked.

Thick drop marks on bumper, dripping onto headlight lense


Horrible overspray on sunroof weatherstrip. Much more overspray elsewhere as well

All parking lot scrapes were not repaired at all; instead just painted over!

Improperly masked everywhere, and paint and overspray on every single molding and weatherstrip of the car! Including front window, roof molding, sunroof weatherstrip, rear window molding.

More scrapes that were just painted over
More issues not (yet) pictured:
The paint is SO dark compared to OEM...did they even use the OEM paint code, or some cheap random grey paint??
Various rust spots were NOT fixed, and just painted over, mainly on the roof. I can tell because the rust microbubbles are showing through.
Painted over key holes, entire gas tank mouth, WTF laziness
Did not mask out grille and fog light holes as requested!
Blemishes on various places on the car due to careless buffing
Tons of contaminants in the paint, mainly on hood
Did not install washer nozzles on day of pickup..I had to go back for them.
Missing hood latch spring
Missing OEM bolts.. they used some mickey mouse bolts to reattach my gas tank lid
Car REEKS of B.O!!!!!! And cannot be aired out. Might sound funny..but my girl cannot ride in the car without gagging.

I brought the car back the next day to point out how they've messed up my car. Again, the owner makes me wait close to an hour before he arrives at the shop.
He then blames all the poor prep work on his ex prep guy, whom he just fired last week.
Claims the drip marks and contaminants can be sanded away, and the overspray on the moldings can be removed with "paint reducer"
Tells me not to worry and assured me that they will fix the car up in 30 days, after the clearcoat properly hardens.
But it makes no ----ing sense! Because over half the car will need to be repainted due to rust or scrapes not being fixed. Im not waiting 30 days to have my car repainted, then wait another 30 days to have it properly "finished" with wetsanding. ---- that.
I left the shop, but only to comtemplate my options in this situation before confronting them again.

I just want to ask for advise from those who have experience in this field about how I should proceed with dealing with this situation.
The logical thing to do would elsewhere but they've already taken my money, and I assume that there would be no easy way of getting it back legally. How much truth is there to what's been said about fixing the mistakes on my car? Can you remove orangepeel by wetsanding? Can you remove paint from moldings and bumpers with "paint reducer?"
Is there any legal recourse that I can pursue, due to the horrible work done to my car? Im extremely frustrated and overwhelmed by this situation, as I've just paid somebody $1500 to rape the ---- outta my car.
Thank you all for your time, and any advice would be appreciatied.
The shop that did this was:
AR & R Autobody
130 Lepage crt unit 31
Toronto, ON m3j-1z5
Attached Thumbnails Need advice: Car ruined by AR & R Autobody-05182012420.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012419.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012418.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012417.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012416.th.jpg  

Need advice: Car ruined by AR & R Autobody-05182012415.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012414.th.jpg   Need advice: Car ruined by AR & R Autobody-05182012413.th.jpg  
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Old 22-May-2012, 09:02 PM
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Unfortunately there is no one to help the little guy. I've had the same experience myself.

Just wait some time and pay a guy to give him a visit in a year.
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Old 23-May-2012, 04:03 AM
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This is a headache convert pdf to epub
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Old 23-May-2012, 11:03 AM
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Orange peel can be fixed to certain extent. Regarding mouldings, well ---- out of luck on that one. Would suggest removing them and repainting them in black or trim paint or whatever.
Also those drips by the headlight...that wont come out...wetsanding removes a bit of the clearcoat and all possible imperfections that may have occured. It is a normal proceedure to wetsand and buff but not when the job is soo poorly done.

As for legal advice, i cannot comment, i have no knowledge.
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Old 24-May-2012, 12:44 AM
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i've painted, cleared and buffed out some orange peel, but that much orange peel can't be wet sanded. they just did a shitty job.

if i was you i'd take it to another shop get them to give you a quote on the repairs to fix the job then take it to the first shop. say heres a quote to fix your screw up, you have a week to fix it or you will contact the BBB and get them to front the 1500 to the other shop to fix their work.

aswell you could also call a dealership and ask them what the cure time is on paint so you know from an expert (i only finished 1st year apprenticeship), and or contact the better business bureu and find out what you can do from their end.
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Old 19-Nov-2012, 10:54 PM
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they did a good job your just a cheap f---, what did you expect for 1500? your lucky you got your car back with some kind of paint on it and it wasent house paint , you dumb f---, now you have to pay triple as much to get it done, next time , be smart, pay your money, see the job before you pick it up, then go on your way, and one more thing, i am an autobody license tech for 34 years now, overspray can be cleaned with primer thinner, paint reducer, dont listen to these f---s talk about painting mouldings, DONT DO THAT it will crack the moulding later on in the future, another thing, orange peel will be able to buff, block it down with a 1500-2000&3000 grit and then buff and polish it out, it will be like new, the rust spot, well, you need to get that fixed, but dont blame the bodyshop for your screw up, you know prices for paintjobs' if you pay 1500$ with bodywork and prep you deserve a half a-- job, pay the money get the job done right, and a regular paintjob with bodywork and prep will be minimum 3000$ so you paid half and got half worth out of it, maybe you couldent afford it, but you know what, its life, whats fair is fair, i hate when people bad mouth the bodyshop and there paying less than 1/3 of the price, regardless of them quoting you 1500$ you should have know that thats what you will get out of it knowing that, you being a cheap a-- , got screwed before for the same thing, so suck it up, get it done, and be about to afford 3000$ before you even think about getting your car done, thanks, [email protected]
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Old 20-Nov-2012, 09:54 AM
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Originally Posted by civic4u View Post
they did a good job your just a cheap f---, what did you expect for 1500? your lucky you got your car back with some kind of paint on it and it wasent house paint , you dumb f---, now you have to pay triple as much to get it done, next time , be smart, pay your money, see the job before you pick it up, then go on your way, and one more thing, i am an autobody license tech for 34 years now, overspray can be cleaned with primer thinner, paint reducer, dont listen to these f---s talk about painting mouldings, DONT DO THAT it will crack the moulding later on in the future, another thing, orange peel will be able to buff, block it down with a 1500-2000&3000 grit and then buff and polish it out, it will be like new, the rust spot, well, you need to get that fixed, but dont blame the bodyshop for your screw up, you know prices for paintjobs' if you pay 1500$ with bodywork and prep you deserve a half a-- job, pay the money get the job done right, and a regular paintjob with bodywork and prep will be minimum 3000$ so you paid half and got half worth out of it, maybe you couldent afford it, but you know what, its life, whats fair is fair, i hate when people bad mouth the bodyshop and there paying less than 1/3 of the price, regardless of them quoting you 1500$ you should have know that thats what you will get out of it knowing that, you being a cheap a-- , got screwed before for the same thing, so suck it up, get it done, and be about to afford 3000$ before you even think about getting your car done, thanks, [email protected]
you have got to be kidding me....

your post is like that written by a 16yo thug, yet in the reported post you wrote: "this post is destroying a buisness name, this post is not true and needs to be deleted, because this is a conflict of intrest, and will bring in appropriate legal action if it is not removed " and "harassment".

you also left out the part that your email address is "slick_guyanese_chick"

Not sure what you're trying to do here but you're real funny.

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Old 20-Nov-2012, 12:54 PM
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Originally Posted by civic4u View Post
they did a good job your just a cheap f---, what did you expect for 1500? your lucky you got your car back with some kind of paint on it and it wasent house paint , you dumb f---, now you have to pay triple as much to get it done, next time , be smart, pay your money, see the job before you pick it up, then go on your way, and one more thing, i am an autobody license tech for 34 years now, overspray can be cleaned with primer thinner, paint reducer, dont listen to these f---s talk about painting mouldings, DONT DO THAT it will crack the moulding later on in the future, another thing, orange peel will be able to buff, block it down with a 1500-2000&3000 grit and then buff and polish it out, it will be like new, the rust spot, well, you need to get that fixed, but dont blame the bodyshop for your screw up, you know prices for paintjobs' if you pay 1500$ with bodywork and prep you deserve a half a-- job, pay the money get the job done right, and a regular paintjob with bodywork and prep will be minimum 3000$ so you paid half and got half worth out of it, maybe you couldent afford it, but you know what, its life, whats fair is fair, i hate when people bad mouth the bodyshop and there paying less than 1/3 of the price, regardless of them quoting you 1500$ you should have know that thats what you will get out of it knowing that, you being a cheap a-- , got screwed before for the same thing, so suck it up, get it done, and be about to afford 3000$ before you even think about getting your car done, thanks, [email protected]
The OP has expressed his/her opinion of the work done and asked for advice.
You have now expressed your opinion.

Thanks to those who have posted helpful advice and suggestions.
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Old 25-Nov-2012, 02:17 AM
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